Supply Chain Manager Emerging Markets

On any given day, two billion people use Unilever products to
look good, feel good and get more out of life. With more than
400 brands focused on health and wellbeing, no company touches
so many people’s lives in so many different ways. Our portfolio
ranges from nutritionally balanced foods to indulgent ice
creams, affordable soaps, luxurious shampoos and everyday
household care products. We produce world-leading brands
including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo,
alongside trusted local names such as Blue Band, Pureit and


For us, sustainability is integral to how we do
business. With 7 billion people on our planet, the earth’s
resources can be strained. This means sustainable growth is the
only acceptable model of growth for our business. The Unilever
Sustainable Living Plan sets out to decouple our growth from
our environmental impact, while at the same time increasing our
positive social impact. Our Plan has three big goals that by
2020 will enable us to: – Help more than a billion people to
improve their health and well-being. – Halve the environmental
footprint of our products. – Source 100% of our agricultural
raw materials sustainably and enhance the livelihoods of people
across our value chain. We believe that as a business we have a
responsibility to our consumers and to the communities in which
we have a presence. Around the world we invest in local
economies and develop people’s skills inside and outside of
Unilever. And through our business and brands, we run a range
of programmes to promote hygiene, nutrition, empowerment and
environmental awareness.

Main Job Purpose

The Supply Chain Manager leads the Supply Chain in Zambia and
is part of the Leadership team

The SC manager is responsible for customer service, gross
margin delivery, quality and all other Supply Chain activities
in Zambia

The Manager is responsible for providing leadership and
strategic direction for the Supply Chain Team

Key Accountabilities

Lead and Champion the Zambia S &OP

Improve business forecasting and planning and ensure that a
rolling 24 month forecast is maintained

Input to business financial forecast; cash up

Support delivery of innovations and brand / category plans

Reduce forecast error and bias and the associated costs of poor
forecasting and planning

Improve stock availability

Input to SU RCDSR and capacity planning processes

Deliver World Class Customer Service

Improve customer case fill and dispatch rates

Leverage scale by embedding Emerging markets CSE operations
into the UltraLogistik Africa control tower

Improve cost, lead time and quality in logistics

Improve Gross Margin

Reduce Business Waste; eliminate unnecessary additional
handling / shipping / labelling

Engage SU’s and Product Group teams to improve sourcing; TP’s,
MOQ’s and Lead time

Drive simplification; SKU portfolio & complexity; input to
sourcing strategy; pack harmonisation

Improve Quality

Deliver CRQS in Zambia

Support and monitor 3PM operations and distribution network

Ensure products comply with relevant statutory quality, safety
and labelling requirements etc (e.g. expiry date and language


Lead the Zambia SC CBP program and talent pipeline improvement.

Champion improvements in reducing waste and improving

Represent Supply Chain on the Leadership Team

Business partner the VP and be the single point of contact for

Manage all end to end SC activities that impact on Zambia and
ensure that the country is well represented in cross category,
cross functional decision making and strategic planning
processes; be part of a network that ensures coverage in RCLT /
GCLT; RCDSR and sourcing strategy decisions; quality networks;
safety networks; logistics and procurement networks

Interface with Customer / Distributor Supply Chain teams

Work with Distributors and MT / Wholesale SC teams to deliver
JBP’s and operational improvements to enhance service, quality
and reduce cost in the SC network

Professional Skills

· Degree in Purchasing & Supply/Materials Management or related

· Logistics, Supply Chain (APICS, etc) qualification an

· SAP APO and SAP ECC experience

· Experience in Multi National FMCG Supply Chain (Planning,
Customer Service, Logistics)

· Commercial acumen

· Cross functional business process knowledge

· Fully Operational on Demand and Supply Planning; Customer
service operations; Project Management

· Working knowledge of SC Finance; SC strategy

· People management

· Have an indepth knowledge and understanding of warehouse
management principles and practice as well as understanding of
Procurement and Contract management principles and practice

· Must be eligible to become a Member of the Zambia Institute
of Purchasing & Supply (ZIPS).

Experience Required

Five (5) years’ experience in a Supply Chain operational role
of which at least 3 years must be in an operational role in
planning and / or customer service operations.


FMCG experience


Regional Modern trade, wholesale and appointed distributors in
all Emerging market countries and markets – on stock
availability, quality and lead time and other SC issues

Freight Forwarders on arranging shipments; lead time and cost

Customs and trade regulatory agencies in Zambia on product
labelling, quality and compliance

How to apply

Send your applications to the link below:



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