Standard Chartered Bank : Officer/Analyst

  • Location: Lusaka, Lusaka Province, Zambia
  • State: Lusaka
  • Job type: Full-Time
  • Job category: Banking Jobs in Zambia
  • To provide first level of appraisal for all Credit Card applications
  • To ensure all Credit Card Applications are processed to Hub/GBS.
  • To ensure that credit card amendments are processed to GBS.
  • To effectively follow through the production and distribution of credit cards in liaison with Customer Support Unit.
  • To Ensure compliance with all KCSA, CST, DOI’s and GPS governing the processing of Credit Cards
  • To undertake periodic assessment on key controls to assess the proper functioning and adequacy of existing controls
  • To be Credit Card operations point of contact –Customer Service Management


  • To ensure proper handling of credit cards.
  • Generation of reports where necessary from the systems.
  • Ensure that a down load or report is done or received for cards embossed.
  • Co- ordinate with branches and other departments for smooth workflow.
  • To ensure that all amendments for credit cards are actioned and forwarded to Hub.
  • Ensure that customer issues where there are chargeback rights are acted upon with the correct reason codes.
  • Reconciliation of cards from HUB to EDC to Country.
  • Act as a custodian for credit cards.
  • Ensure that reconciliation is received and action same day
  • To minimize cost per transaction by ensuring that all customer requests are checked for completeness /accuracy before being processed to Hub, which will enable execution of transactions fast and accurate?
  • Ensure that all unpaid items are advised to Hub on daily basis.
  • Ensure that settlement entries are processed and confirmation sent to Hub.
  • Ensure all queries from Customer Contact Center are responded to within the set up time frames.
  • Check whether all the amendments sent previous day reflect in the system
  • Ensure that unclaimed cards are destroyed under dual control and certificate of destruction is signed from the branches is obtainable.
  • Ensure cards are dispatched to branches within 24 hours.
  • Ensure that payments for cards are actioned on monthly basis.
  • Ensure all replacements are done within the stipulated time
  • Ensure  you remain alert to the risk of Money laundering and assist in the bank`s efforts in combating  it by adhering to key Money laundering principles  in  relating to :identifying your customers, monitoring of accounts; reporting suspicious transactions /unusual  activities;  safe guarding records and not disclosing suspicions to customers.
  • Familiarize yourself on Money laundering prevention.
  • Complete mandatory H&S e-learning (Safety, Security & Environment).
  • Behave responsibly in compliance with this policy.
  • Follow instructions as defined in H&S standards.
  • Comply with applicable legal requirements.
  • Report work related accidents, incidents, ill health and unsafe workplace conditions or hazards in accordance with H&S standards, through SCB online reporting system
  • Cooperate in assessment and mitigation of H&S risks and investigation of accidents and incidents.


Degree / Diploma (or equivalent) in banking related field

  • Minimum two years work experience
  • Credit assessment skills
  • Good interpersonal and communication skills
  • Excellent team building qualities;


How to Apply

Submit your CV and Application on Company Website : Click Here