Loan Processing Officer wanted at Standard Chartered Bank

Job description

Job Purpose:

  • To manage the loan application process ensuring quality of service
  • Customer service management
  • To ensure compliance with local Credit Policy, national legal regulatory and government bodies requirements
  • First level of appraisal for all applications received must be done


Key Responsibilities:

  • Ensure timely and accurate document processing to GSSC for data input
  • Manage and achieve all defined and agreed service quality measures
  • Ensure compliance to credit policy guidelines
  • Ensure the FIFI queues are promptly executed as per credit policy
  • Ensure a Credit Reference bureau check is conducted and analyzed on all processed applications
  • Manage application process to achieve agreed loan turnaround times and maximize approval rates
  • Maintain healthy work relations with Credit Initiation, GSSC CI and GSSC Operations with view to harmonize workflows and quality of service.


  • Fully comply with all policies and procedures and KCS to achieve satisfactory audit grades in local & Group audits
  • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

Knowledge & Experience required:

  • Degree / Diploma (or equivalent) in banking related field.
  • Minimum two years work experience.
  • Credit assessment skills.
  • Good interpersonal and communication skills
  • Excellent team building qualities.
  • In-depth knowledge of products, services and customer service issues.
  • Well-informed of the market competitive structure, industry practices and regulations for credit delivery.


  • Excellent interpersonal and networking skills, internally and externally.
  • Computer literate (Word, Excel, Power Point, and the use of other spreadsheets).
  • Sound knowledge of banking practice and theory.

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