L2/L3 Support Engineer

  • Excellent technical knowledge on Windows administrative server roles and services.
  • Support and troubleshoot applications hosted on Windows Server and Desktop operating system.
  • Software and Hardware troubleshooting.
  • Support Data Center Architecture – Network, Server, Storage
  • Configuring/Troubleshooting of network devices such as Switches, Routers, firewall etc.
  • Configuring/Troubleshooting Routing protocols – EIGRP, OSPF, BGP
  • Configuring/Troubleshooting Application protocols – HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
  • Configuring/Troubleshooting of Network Monitoring software.


  • Configuring/Troubleshooting of WiFi Access Points.
  • Perform vendor management activities such coordination with ISP, Telecoms and other third party providers
  • Perform quality work on all service requests/incidents.
  • Able to operate with minimal supervision
  • Able to operate within customer standard operating procedures
  • Open for 24×7 availability
  • Excellent communication and presentation skills.
  • MUST HAVE a minimum 3 years of similar experience.


To apply, kindly email vishnurmj@netone.co.zm.