Senior Manager – Business Support System – Zamtel

ZAMTEL, a dynamic and vibrant organization with a focus on excellent customer service provision, seeks to employ a talented and qualified professional for the following position:

 

Responsibility:

  • The Senior Manager – Business Support Systems is responsible for leading and planning for all the Internal Business Systems such as the Contact Centre, Enterprise Resource systems, Point of Sale and Management Information Systems.

  • The Individual is responsible for ensuring that there is seamless integration of All Business support systems and the services are available to all stakeholder.
  • He/she is also responsible for the Capacity management, designing, implementing and enforcing policies and procedures, as well as streamlining effective processes across stakeholders.
  • This position is highly visible and requires a strong leader with the ability to prioritize, plan, and direct the Section.

Purpose of Job (Responsibilities)

  • Management of day to day operation of Business Support Systems, ensuring that planning, end-user impact, change management, quality management are addressed and monitored.

  • Manage and develop the Business support teams, working with them to plan and prioritize workloads, set objectives, conduct appraisals and support them to continually improve performance and results.
  • Manage all Management Information Report and ensure that all report reports are accurate
  • Management and development of all business systems automations and integrations.
  • Develop, implement and Manage Business Systems Process and Procedures in line with Company policies and process.
  • Management and implementation of Business support projection
  • Engagement other stakeholders (Marketing, Networks and Finance and Sales, Contact Centre) to discuss Business requirements and ensuring that they are implemented as per requirements
  • Management of KPIs on Business Support Systems performance

  • Takes ownership of the task and delivers quality in a timely manner
  • Liaise with Systems Vendors on issues that affect smooth operation of Business Systems

Job Specification

Minimum Qualifications:

  • Graduate Engineer (B.E Computer Science/Msc) from a recognized university
  • Professional Registration:
  • CSZ OR EIZ MEMBERSHIP

Minimum Experience:

  • 5+ years of experience in handling IT operations (Telecom or related industries)

Key Results Areas (Accountabilities)

  • Ensure efficiency and optimum usage of Business Systems’ infrastructure of the organization
  • Ensure implementation of all systems under Business Support are as per requirements
  • Ensure reduction in overhead costs
  • Ensure that measures are taken to avoid interruption to service delivery of the Business Support and MIS
  • Ensure that all Business Support systems comply to the quality of standard of ZAMTEL.
  • Ensure implementation of industry best practices in Business support system infrastructure management

  • Takes ownership of defined goals and works through the same to deliver customer needs
  • Ensure that the Regulatory and Company policies are maintained on the Business Support system.
  • Ensure that all processes and Procedures are in place and adhered to for the Business support team.
  • Ensure that the team are highly motivated to do their job.
  • Ensure that there is efficient and effective management of Business Support Systems Vendors
  • Ensure that all the Management reporting are as per requirements and accurate

Qualifications, Experience & Attributes

  • Graduate Engineer (B.E Computer Science/Msc) from a recognized university
  • 5+ years of experience in handling IT operations (Telecom or related industries)

  • Very good knowledge of Operating systems and Databases
  • Very good knowledge of Business Systems such as ERP, Contact Centre Systems, PABX and POS.
  • Software Engineering and Programming skills in JAVA, PHP or C#
  • Good knowledge of common API such as SOAP, REST, XMLRPC,
  • Specialist certifications in programs such as Business Analysis, Project Management (PM), ITIL (Information Technology Infrastructure Library) and/or COBIT (Control Objectives for Information and Related Technologies)

Personal Attributes

  • Entrepreneurial & Self Motivated – Highly motivated individual with an entrepreneurial attitude and is a team player

  • Detail Oriented – Conscious of details and its impact on customer (internal & external) delivery/ satisfaction
  • Problem Solving & Analysis- Understands data and situations, links issues to find cause effects that impact deliverables.
  • Planning & Execution for self and team – Understands deliverables needed, plans work for self and team, delegates and establishes milestones for delivery, reviews to enable timely completion. Is able to priorities work to deliver on organizational needs
  • People Leadership – Is focused on building teams through continuous feedback and enables learning. Rewards best behaviors
  • Communication & Influencing – Is a confident communicator, is able to negotiate to find win -win situations, manages conflicts and is able to influence

  • Learnability & Flexibility – Continuously seeks to understand the distinctions of work/ scenarios, is willing to adapt own working style. Willingly seeks inputs to learn and adapt
  • Customer Focused- Understands the importance of appreciating customer feedback, actions analysis and improvises to find better ways to deliver business and processes

Key Skills:

  • Very good knowledge of Operating systems and Databases,
  • Very good knowledge of Billing, Online Charging, CRM and VAS platform
  • Software Engineering and Programming skills in JAVA, PHP or C#

  • Certification in Specialist programs such as Business Analysis, Project Management (PM), ITIL (Information Technology Infrastructure Library) and/or COBIT (Control Objectives for Information and Related Technologies) or
  • Good knowledge of common API such as SOAP, REST, XMLRPC, etc.
  • click here to download the full job profile
  • Interested candidates should submit their applications electronically via our website www.zamtel.co.zm
  • Applications should be sent electronically consisting of a letter and CV as a single document(PDF or word)

  • Applications should be saved and sent in the following format:Job title_Name_CVnote
  • e.g. Senior_Network_Administrator_Bwalya_Mpundu_CVnote
  • Note:
  • If you previously applied for this particular job and made a mistake in applying by sending an incorrect CV or Application and wish to change the file, simply re-upload the file and re-apply to update the previous document.

How to Apply

Submit your CV and application on company website:

APPLICATION DEADLINE
28 Sep 02:00
APPLY ONLINE
  • This job has expired!

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