Customer Service Agent

Customer Service Agent


  1. Attend to wall in Clients
  2. Attend to all Phones company phones
  3. Provide the clients with all the necessary information regarding our services.
  4. Ensuring that all the payments are done to accounts, (storage/freight/clearance fee/handling.
  5. Ensure all off-net shipments are treated as per Off-net shipment procedure.
  6. Respond to all mails within 30 minutes and ensure that customs feedback is accurate.
  7. Provision of feedback to all clients on the shipment status
  8. Ensure that all the PODs are given to respective people
  9. Always be willing to offer a solution to our clients without going out of our code of conduct and within the rules and regulations of Zambia Revenue Authority.
  10. Assist with the Frontline when need arise
  11. And any other responsibilities assigned by you supervisor / Manager.


  • Diploma in Public Administration / Business management/ Business Administration
  • Knowledge in Clearing process will be an added advantage


  • Very Good Communication Skills
  • Attentive to details
  • Good Customer Services Skills
  • Aggressive and able to push things while working with the team
  • Willing to learn customs procedures as well as willingness to deliver a needed service to our clients.

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