ZANACO JOBS – REGIONAL CLIENT ACQUISITION SPECIALIST (X4)


Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Digital Banking Divisionunder the Sales Department at Head Office:-
REGIONAL CLIENT ACQUISITION SPECIALIST (X4)
JOB PURPOSE
To lead the execution of the Digital Banking client acquisition strategy. To grow and retain a portfolio of active Digital Banking customers and achieve the business target of number clients as well as associated financial performance indicators for assigned region.
Under the supervision of the Head Client Acquisition, the following are among the Job Key Responsibilities:-
  • Deliver set sales targets for the region as agreed with Head Client Acquisition.
  • To ensure DSA sales productivity trackers are completed daily/weekly and feedback provided timely.
  • To provide information to sales teams quarterly in terms of pricing, products and campaigns.
  • To supervise sales promotion campaigns by distributing material to staff and customers and ensuring the cascading of key messages and products for staff.
  • To act as a link between Head Office and DSAs in so far as dissemination of information to the teams is concerned.
  • Responsible for the growth of digital clients on the portfolio and accountable for all financial KPIs on the portfolio.
  • Execute client value proposition for Digital Banking clients.
  • Driving focus on a customer-focused sales and servicing environment.
  • Sets referral, new business and cross-selling goals and monitors achievement of these goals.
  • Ensures that the full value chain of this segment proposition is realized for the Bank.
  • Conducts market sizing and provide initiatives to lead the market.
  • Ensure brand consistency across the channel offering for this segment.
  • Enable DSA sales through sales tool kits.
  • Constantly scan the market to acquire clients.
  • Aligning the Client Acquisition business strategy with other business divisions within the Bank and technology trends.
  • Identify and take ownership of generating sales opportunities through various events and marketing efforts.
  • Build a culture of continuous improvement in sales development.
  • Seeks opportunities to integrate, simplify and streamline activity through involvement of teams in the geographic and functional matrix.
  • Works in a facilitative manner to build capability in progressing objectives whilst ensuring profitability and productivity outcomes.
  • Monitoring post acquisition engagement level with clients.
  • Monitoring DSA engagement with clients.
  • Execute defined servicing model for Digital Banking clients.
  • Ensure that all workflow, processes and procedures are followed.
  • Ensures that all regulatory requirements are met and complies with all internal policies and procedures.
  • Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with the Banking and Financial Services Act.
INTERNAL/EXTERNAL CONTACT
  • External: Clients/Customers.
  • Internal: All Divisions.
QUALIFICATIONS AND EXPERIENCE
  • Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
  • Degree in a relevant field or professional qualification from a recognised university.
  • At least three (3) years banking experience.
  • Experience in managing and coaching a large sales force.
  • Expert Knowledge in digital client acquisition.
  • Good knowledge of financial spreadsheet applications (e.g. Excel) to capture and analyse financial data.
  • Good knowledge of general banking practices and procedures, principles and practices of business economics and the current business economic environment.
  • A good current knowledge of different industry sectors, financial investment options and electronic banking options for lead generation purposes.
  • A good knowledge of competitor offerings and structures.
  • Sound understanding of current taxation laws as they apply to the portfolio of customers.
  • Good knowledge of technical portfolio management systems.
JOB CORE COMPETENCIES
  • Excellent verbal and written communication skills.
  • Good numerical skills and financial acumen.
  • Negotiation skills.
  • Interpersonal skills.
  • Persuasive.
  • Analytical.
  • Innovative.
  • Results orientated.
  • Leadership.
APPLICATION PROCEDURE
All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to vacancies@zanaco.co.zm no later than Monday, 21st August, 2017.
Kindly note that you MUST attach copies of qualifications along with the application/ cover letter and curriculum vitae.
ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

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ZANACO JOBS – HEAD MERCHANT SALES (X1)


Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Digital Banking Divisionunder the Sales Department at Head Office:-
HEAD MERCHANT SALES (X1)
JOB PURPOSE
To lead the Digital Banking Merchant sales unit to grow and maintain an active portfolio of Merchants fulfilling the Digital Banking ecosystem development.
Under the supervision of the Head Digital Sales, the following are among the Job Key Responsibilities:-
  • To develop and drive the Digital Banking Merchant acquisition strategy execution.
  • Implementing a robust Merchant distribution network.
  • Implementing the nationwide merchant acquisition framework as per strategic goal.
  • Constantly scanning the market to acquire Merchants.
  • Alignment of Merchant strategy to technology trends and provide competitive response.
  • Identifying and taking ownership of generating Merchant sales opportunities through various events and marketing efforts.
  • Owning and delivering the Digital Banking Merchant strategy as well as working closely with other businesses within Zanaco.
  • Delivering increased digital sales on the merchant platform.
  • Grow revenue in line with KPIs.
  • Build a culture of continuous improvement in sales development.
  • Seeks opportunities to integrate, simplify and streamline activity through involvement of teams in the geographic and functional matrix.
  • Works in a facilitative manner to build capability in progressing objectives whilst ensuring profitability and productivity outcomes.
  • Monitoring post acquisition engagement level with merchants.
  • Monitoring the service level efficiency of merchants.
  • Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with the Banking and Financial Services Act.
INTERNAL/EXTERNAL CONTACT
  • External: Local Regulators.
  • Internal: All Divisions.
QUALIFICATIONS AND EXPERIENCE
  • Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
  • Degree in a relevant field or professional qualification from a recognised university.
  • At least five (5) years experience in banking with three (3) years at management level.
  • Proven years of experience in merchant acquisition or similar role at senior level.
  • Good knowledge of general banking practices and procedures and good understanding of the principles and practices of business economics and the current business economic environment.
  • Good current knowledge of different industry sectors, financial investment options and electronic banking options for lead generation purposes.
  • Good knowledge of financial spreadsheet applications (e.g. Excel) to capture and analyse financial data.
  • Sound understanding of current taxation laws as they apply to the portfolio of customers.
  • Good knowledge of technical portfolio management systems.
JOB CORE COMPETENCIES
  • Excellent verbal and written communication skills.
  • Good numerical skills and financial acumen.
  • Negotiation skills.
  • Interpersonal skills.
  • Persuasive.
  • Analytical skills.
  • Innovative.
  • Results orientated.
  • Leadership skills.
APPLICATION PROCEDURE
All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to vacancies@zanaco.co.zm no later than Monday, 21st August, 2017.
Kindly note that you MUST attach copies of qualifications along with the application/ cover letter and curriculum vitae.
ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

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ZANACO JOBS – HEAD DIGITAL RISK & COMPLIANCE (X1)


Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Digital Banking Divisionunder the Governance Department at Head Office:-
HEAD DIGITAL RISK & COMPLIANCE (X1)
JOB PURPOSE
This role is responsible for implementing and maintaining an effective control framework across the Digital Banking Division. Focusing on Operational Control, Compliance, Regulatory, Legal, Business Continuity and IT Disaster recovery, the Risk and Compliance Head will provide input into the Digital Banking Risk Forum and other key governance forums across the Bank.
Under the supervision of the Chief Digital Banking Officer, the following are among the Job Key Responsibilities:-
  • Managing the Digital Banking Division’s response and inputs into key Bank wide strategic initiatives.
  • Engaging experts to develop, maintain and enhance risk and compliance controls that support Digital Banking business objectives and risk appetite to enable delivery of the Digital Banking Division products and channels.
  • Working closely with all business units and support functions within Digital Banking to articulate holistic risk assessments of all Digital Banking projects and programmes.
  • Maintain and or develop a subject matter expertise in the area of digital innovation and subsequent emerging risks including mobile banking, internet banking, agency banking and merchants.
  • Design and implement effective risk management framework in the areas of onboarding of clients, agents and merchants and transactions of clients through mobile banking, E-Wallets, agent and merchant outlets and client acquisition by DSAs.
  • Conducting predictive analysis of perceived fraud at agent and merchant locations.
  • Working effectively and collaboratively within the Zanaco Risk Management Team for efficient and effective risk management processes and governance.
  • Adherence to operational controls, as outlined in procedures and policies to ensure risks are identified and managed.
  • Establishing and implementing the frame work of KYC compliance framework.
  • Coordinating with Head of Digital Development to conduct risk assessment of all technological enablement and all new functionalities.
  • Manage all risk, regulatory and compliance exposures and control weaknesses fully documenting and presenting them to all impacted stakeholders & the Digital Banking team
  • Manage all communication and training activity for the Compliance and Control team.
  • Manage all administration, actions and reporting for the Digital Banking Risk Forum, risk and compliance team and all other key channel Risk & Compliance forums and working groups.
  • Develop, monitor and track implementation of group-wide strategies, policies, systems and standards in order to manage, monitor and control risks.
  • Initiate and lead changes to systems, processes and working practices in order to achieve operational improvement.
  • Assist the Digital Banking team in embedding a risk culture that aligns and meets our obligations to internal and external stakeholders.
  • Build a culture of continuous improvement in risk management and associated areas.
INTERNAL/EXTERNAL CONTACT
  • External: Local Regulators.
  • Internal: All Divisions.
QUALIFICATIONS AND EXPERIENCE
  • Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
  • Degree in a relevant field or professional qualification from a recognised university.
  • At least eight (8) years experience in risk management and/Digital Banking with three to five (3-5) years at management level.
  • Significant understanding of Risk areas inherent in providing banking products and services to individuals, particularly the emerging Fraud, Legal, Information Security and Financial Crime risks inherent in web based services.
  • Ability to both understand the detail of a digital solution from a risk perspective, as well as a strategic view on common risk themes and their effect on Digital Banking offerings.
  • Knowledge of financial technology trends and innovation for Digital Banking and mass scale banking.
JOB CORE COMPETENCIES
  • Excellent verbal and written communication skills.
  • Good numerical skills and financial acumen.
  • Negotiation skills.
  • Strong stakeholder management skills.
  • Interpersonal skills.
  • Persuasive.
  • Analytical skills.
  • Innovative.
  • Results orientated.
  • Leadership skills.
APPLICATION PROCEDURE
All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to vacancies@zanaco.co.zm no later than Monday, 21st August, 2017.
Kindly note that you MUST attach copies of qualifications along with the application/ cover letter and curriculum vitae.
ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

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