Customer Sales & Service Agent

Job Title: Customer Sales & Service Agent (Lusaka) – 160000XG

Job Purpose

To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans.  Work as part of a team to achieve individual, station and network Commercial objectives.

Job Accountabilities 

  • Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products.
  • Ensure quality standards are achieved for all customer interactions.
  • Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
  • Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
  • Support Travel Agents by assisting them with their general enquiries.
  • Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
  • Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
  • Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters,  providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only).
  • Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received. (Reservations and Ticketing Offices only).

Qualifications & Experience


  • 10 years schooling or equivalent.


  • 2+ years.


  • Excellent interpersonal, telephone and customer service skills.
  • Ability to work in a busy sales team environment.
  • PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
  • Knowledge of contact centre and airline industry procedures and methodology.
  • Standard Fares and ticketing courses, Skywards and MARS reservations systems.
  • Must have the right to live and work in Zambia.

Salary and Benefits 

The Emirates Group is a highly profitable business with revenue of US$21.1 billion and over 50,000 employees. The Group comprises of dnata, one of the largest air services provider globally and Emirates airline, the Group’s rapidly expanding and award-winning international carrier. Within the Group there are a diverse range of businesses which offer a wide spectrum of career opportunities, all of which can be explored through the Group’s dedicated careers website, Emirates flies one of the youngest, most innovative fleet in the sky to over 130 destinations across six continents and dnata’s network now extends across 100 locations worldwide. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. We offer our employee’s competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

Job Category: Commercial
Primary Location: Zambia-Lusaka
Closing Date: 05-Jun-16, 8:59:00 PM

Powered by Jobs Zambia

Beef Herd Supervisor (2)



Apollo Agricultural Holdings Ltd is located in Chingola, Zambia. The company is working in insurance of companies, financial activity, farming, agricultural supplies, agriculture, and construction business activities.
Beef Herd Supervisor (2)
  • Livestock diploma from palabana or similar
  • 10 years experience of increasing levels in responsibility with emphasis on labour control
How to apply
Qualified candidates should send a cover letter and detailed C.V or post to the address below.
The Administrative Officer,
P.O.Box 10110,

Powered by Jobs Zambia


Chief Financial Officer (CFO), FINCA Zambia

Job Description
The Chief Financial Officer (CFO) is directly responsible for managing all finance and accounting activities of FINCA Zambia, and supervises all its finance staff. S/he will ensure that the finance activities of FINCA Zambia will support FINCA Zambia in pursuing its mission with a minimum of risk and a maximum of efficiency. As a member of the Management Team/Board, s/he shares responsibility for the overall performance and activities of FINCA Zambia, and participates in making decisions on material issues.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Manage generation of financial statements according to local accounting standards

Manage timely reporting to relevant local authorities (central bank, tax office, etc.)

Manage timely reporting to F/I and hub

Analyze financial data and develop financial analysis as a key management tool with the aim of optimizing FINCA Zambia’s activities: identify risks, inefficiencies, negative tendencies, and propose measures that reduce risks, improving efficiency, and reverse negative tendencies

Create/modify procedures such that they are low-risk and efficient

Ensure compliance of FINCA Zambia with financial covenants in agreements with creditors and donors

Create cash flow forecasts

Ensure availability of sufficient resources for lending in the required currency

Manage all financial transactions with creditors, banks, donors

Manage the planning and budgeting process of FINCA Zambia

Act as the coordinator and main contact person with external auditors

Keep all Management Team/Board members informed about relevant issues/developments in FINCA Zambia’s finance activities and department

Participate/vote in decision-making (with Management Team/Board Members) on relevant “Finance” and “Non-Finance” issues

Manages relationships with all Lenders, both local and external, in concert with the CMG Team in HQ.

Manage the ALCO Process as the principal representative of the local subsidiary.

Job Requirements

Supervise all finance staff of FINCA Zambia. For finance staff located in branches, the CFO retains the “professional responsibility”, whereas the “administrative responsibility” is transferred to the branch manager

Responsible for hiring/evaluating all finance staff (for branch employees: professional responsibility only; administrative responsibility is with branch manager), and their dismissal, if necessary

Assess the training requirements for the Finance Department as a whole and for its individual employees, and develop a capacity building plan for the Department and its individual employees

Preparation of staff to assume management positions

Conduct performance evaluations of the staff reporting to him/her and verify that the supervisory personnel also perform evaluations of their staff in a timely manner according to established procedures


Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.


Extensive experience in best-practice financial management of a company, desirably a financial institution.

Outstanding interpersonal, communication and training skills.

Strong business management and negotiating skills.

Excellent technical report writing skills and computer literacy.

Strong analytical and organizational skills.

Good understanding of IT issues and the role and possibilities of IT in financial management.

Education & Experience

Master’s Degree in Business, Finance, Economics, Management or Marketing (or equivalent work experience)

CPA, or Chartered Accountancy qualification (desirable)

Banking experience, or experience working in a regulated financial instution (required)

Experience working in Zambia (required)


Powered by Jobs Zambia